Retail and e-commerce
Cash-on-delivery confirmations, delivery updates, back-in-stock alerts and seasonal offers for Avurudu, Vesak, 11.11 and Christmas.
WhatsApp marketing
WhatsApp marketing for Sri Lankan businesses
Send offers, order updates and reminders on the app 63% of Sri Lankans use, in Sinhala, Tamil or English. Official WhatsApp Business API, a shared team inbox and an AI agent, from LKR 8,500 a month.
63%of Sri Lankans use WhatsApp, the most-used platform in the countryCAL Research, Sep 2024
13.9Minternet users in Sri LankaDataReportal, Digital 2026
1,000free service replies per number every monthMeta pricing, from 1 Oct 2026
LKR 0markup on Meta's message feesBloomwire pricing
What you can send
Campaigns customers reply to
WhatsApp messages carry images, buttons and links, and customers can answer in the same chat. That turns a broadcast into a conversation and a conversation into a sale.
Y
Your StoreBusiness account
Today
Avurudu sale is live 🌼Hi Nimali, our Avurudu collection is here. Get 20% off sarees and kids' wear until 14 April.
Show this message in store or shop online.Shop nowStop promotions
Do you have the blue saree in the photo?
Yes, we have it in stock at Kandy and Colombo 7. Shall I reserve one for you?
Y
Your StoreBusiness account
Today
Confirm your order #4521Hi Kasun, please confirm your cash-on-delivery order of LKR 6,450.
Delivery: Thursday, 10am to 2pm.Confirm orderChange address
Confirm order
Thank you, Kasun. Your order is confirmed and our rider will call you before delivery.
Y
Your InstituteAI agent · always on
Today
ඉරිදා දවසේ පන්ති තියෙනවද?
ඔව්, ඉරිදා උදේ 9 ඉඳන් හවස 5 වෙනකම් පන්ති තියෙනවා. ඔබට පන්තියකට වෙන් කරගන්න ඕනද?ඔව්, වෙන් කරන්නගාස්තු බලන්න
AI agent reply · handed to staff at 8:30Use cases
How Sri Lankan businesses use WhatsApp marketing
Start with the messages customers already expect, then add offers once they trust the channel.
Banking, leasing and finance
Payment reminders, application status, one-time passcodes and service requests handled in one verified chat.
Education
Admission enquiries answered at night, class reminders, exam results and fee reminders for parents.
Healthcare and labs
Channelling and appointment reminders, report-ready alerts and answers to common questions in three languages.
Travel and hotels
Booking confirmations, itineraries and a concierge chat for guests, including tourists who prefer WhatsApp to calls.
Real estate and vehicles
Click-to-WhatsApp ads from Facebook and Instagram, brochures sent in seconds and site visits booked in the chat.
Official API or a bulk WhatsApp sender?
Many "bulk WhatsApp" tools sold in Sri Lanka run on personal accounts or WhatsApp Web. They are cheap until the number is banned and every customer chat on it is lost.
Official WhatsApp Business API
- Approved by Meta, with a verified business profile
- Templates with buttons, images and one-tap opt-out
- Shared inbox, AI agent and delivery reports
- Clear per-message pricing from Meta
Unofficial bulk senders
- Break WhatsApp's terms of service
- High risk of your number being banned
- No reliable delivery or read reports
- Contact lists handled outside your control
Read the full comparison: official vs unofficial bulk WhatsApp senders in Sri Lanka.
How it works
From first call to first campaign
- 01Plan
We look at your customers, messages and systems, and pick the plan and number that fit.
- 02Verify
We set up your WhatsApp Business account and guide you through Meta's business verification.
- 03Prepare
Your templates are written and approved, opted-in contacts are imported and your AI agent is trained on your FAQs.
- 04Launch and learn
Send your first campaign, reply from the shared inbox and track delivery, reads and replies.
What WhatsApp marketing costs in Sri Lanka
Two parts: a Bloomwire plan for the inbox, AI agent and API, and Meta's fee for each delivered template message. Bloomwire adds no markup to Meta's fees.
| Message type | Used for | Approx. per message |
|---|---|---|
| Marketing | Offers, product news, re-engagement | US$0.073 (about LKR 24) |
| Utility | Order, delivery, booking and payment updates | US$0.0020 (about LKR 0.66) |
| Authentication | One-time passcodes | US$0.0020 (about LKR 0.66) |
| Service | Replies within 24 hours of a customer message | First 1,000 a month free, then about LKR 0.66 |
Indicative Meta rates for Sri Lanka from 1 October 2026, at about LKR 331 per US dollar. Meta bills these directly. Plans start at LKR 8,500 a month (Starter), LKR 12,500 (Growth) and LKR 27,500 (Scale).
Work out your monthly billEnter your expected messages and see the total in rupees.
Open the calculatorFree resources
Plan your WhatsApp campaigns
40 WhatsApp message templatesCopy-ready templates for orders, payments, appointments and offers in English, Sinhala and Tamil.Get the templatesDecember campaign playbookChristmas, year-end and New Year campaigns for SMS and WhatsApp, with send dates and examples.Plan DecemberWhatsApp link and QR generatorCreate a wa.me link and QR code for your +94 number with a pre-filled message.Create my link
FAQ
WhatsApp marketing questions
What Sri Lankan businesses ask before their first campaign.
Is bulk WhatsApp marketing allowed in Sri Lanka?
Yes, through the official WhatsApp Business API. You send Meta-approved marketing templates to customers who have opted in, and every message carries an easy way to stop promotions. Unofficial bulk-sender software breaks WhatsApp's terms, and numbers that use it are often banned. Read official vs unofficial WhatsApp senders.
How much does WhatsApp marketing cost in Sri Lanka?
You pay a Bloomwire plan from LKR 8,500 a month plus Meta's fee for each delivered template. Meta's indicative Sri Lanka rates are about US$0.073 (around LKR 24) per marketing message and US$0.0020 (around LKR 0.66) per utility or authentication message. The first 1,000 service replies per number each month are free. See WhatsApp pricing.
Do I need my customers' consent?
Yes. WhatsApp's Business Messaging Policy requires opt-in before you send business messages, and Sri Lanka's Personal Data Protection Act applies to how you collect and use contact data from 1 January 2027. Collect consent on your website, at checkout or in store, and keep a record of it. This is general guidance, not legal advice.
Can I send WhatsApp messages in Sinhala and Tamil?
Yes. Templates, buttons and replies can be in Sinhala, Tamil, English or Singlish. Unlike SMS, a WhatsApp message is not split into parts or charged more for Unicode text. A template body can hold up to 1,024 characters.
What is the difference between the WhatsApp Business app and the API for marketing?
The free app is built for one phone and manual broadcasts to contacts who saved your number. The API lets a whole team work one number, send approved templates to all opted-in customers, run an AI agent and track delivery and replies.
Is WhatsApp better than SMS for marketing?
They do different jobs. SMS reaches every phone and costs from LKR 0.70 per promotional message, so it suits short offers to large lists. WhatsApp costs more per marketing message but carries images, buttons and two-way chat that can close a sale. Many Sri Lankan brands use both. See WhatsApp vs SMS vs email.
How do we get started?
Book a demo. We set up your WhatsApp Business account, help you through Meta's business verification, get your first templates approved and import your opted-in contacts. Meta's review is the only step outside our control.
Get started
Run your first WhatsApp campaign the official way.
Book a 30-minute walkthrough and see your own campaign, inbox and AI agent working.
