Answers from your knowledge
Learns from your website, price lists, policies and documents, so answers match what your staff would say.
AI chatbot
AI chatbots that speak Sinhala, Tamil and English
Answer customers on WhatsApp and your website, day and night. Bloomwire AI agents understand Sinhala, Tamil, English and Singlish, learn from your own content and hand over to your team when it matters.
24/7replies, including Poya days, weekends and nightsYour AI agent
3 + 1Sinhala, Tamil and English, plus SinglishTested on your questions
63%of Sri Lankans use WhatsApp, where most enquiries startCAL Research, Sep 2024
LKR 8,500a month, AI agent included in every WhatsApp planBloomwire pricing
Example conversations
Customers write the way they talk
Some type Sinhala script, some Tamil, many mix English and Sinhala in Latin letters. Your AI agent answers each one in kind, and passes the chat to a person when it should.
Y
Your Finance Co.AI agent · always on
Today
Hi, mata leasing ekak ganna puluwanda? Monada ona documents?
Ow, puluwan! Leasing ekata ona NIC copy eka, anthima masa 3e salary slips saha bank statement eka. Documents check karala branch ekata enna welawak dennada?Ow, welawak dennaAgent kenek ekka katha karanna
Y
Your HospitalAI agent · always on
Today
நாளைக்கு டாக்டர் அப்பாயின்ட்மென்ட் கிடைக்குமா?
ஆம், நாளை காலை 10:30 மற்றும் மாலை 4:00 மணிக்கு நேரம் உள்ளது. எந்த நேரம் உங்களுக்கு வசதி?காலை 10:30மாலை 4:00
காலை 10:30
உங்கள் நேரம் உறுதி செய்யப்பட்டது. நாளை காலை 10:15க்கு வாருங்கள்.
Y
Your StoreAI agent + team
Today
My parcel was due yesterday. Order 4521.
Sorry about the wait, Dilani. Order #4521 left our Colombo hub this morning and should reach you today before 6pm.
Can I change the delivery address?
Handed to Ruwan, customer care, with the full chatHi Dilani, Ruwan here. Send me the new address and I'll update it with the rider now.
What it does
More than a FAQ bot
Built on AI Studio, Bloomwire's platform for building, running and monitoring AI agents.
Takes action
Checks order status, books appointments and captures leads by connecting to your CRM, ERP or online store.
Hands over to people
Passes complaints, payments or anything uncertain to your team in the shared inbox, with the full chat.
WhatsApp and website
One agent across the official WhatsApp Business API and your website chat widget.
More than one AI model
Routes conversations across several language models, so you are not tied to a single provider.
Monitored and improved
Review conversations, correct answers and track what customers ask most, every week.
AI chatbot use cases in Sri Lanka
Start where questions repeat most. These are common first projects for Sri Lankan businesses.
| Industry | What the AI agent handles | Hands over when |
|---|---|---|
| Retail and e-commerce | Stock and size questions, order status, cash-on-delivery confirmation, returns policy | Refunds, damaged items, bulk orders |
| Banking, leasing and finance | Product details, required documents, branch hours, application status | Account-specific or credit decisions |
| Education | Course details, fees, intake dates, class timetables | Scholarships, special cases |
| Healthcare and labs | Channelling slots, test preparation, report availability | Anything clinical |
| Travel and hotels | Availability, packages, transfers, guest requests | Group bookings, complaints |
| Telecom and utilities | Packages, bill dates, outage updates | Disputes and connection faults |
See full sample chats for each industry in AI chatbot use cases with sample conversations.
How it works
Live in weeks, better every week
- 01Share your knowledge
Send us your FAQs, price lists, policies and the questions customers ask most.
- 02Build and test
We set the agent's tone, rules and handover points, then test it in Sinhala, Tamil, English and Singlish.
- 03Go live
Switch it on for WhatsApp and your website, with your team ready in the shared inbox.
- 04Review and improve
Check conversations, fix answers and add new topics as your customers' questions change.
What an AI chatbot costs
The AI agent comes with every Bloomwire WhatsApp plan: Starter LKR 8,500, Growth LKR 12,500 and Scale LKR 27,500 a month. AI replies are a separate prepaid service priced on usage, at about US$0.002 to US$0.015 (LKR 0.66 to 4.97) per reply. WhatsApp message fees are billed by Meta, and the first 1,000 service replies per number each month are free.
Example: 3,000 customer chats a month with 4 AI replies each is 12,000 AI replies. At LKR 0.66 to 4.97 a reply, that is roughly LKR 7,900 to 59,600 in AI usage, depending on how long and complex the answers are. A short-answer FAQ agent sits at the low end.
Get a cost estimate for your volumeTell us your monthly chats and we will size the plan and AI usage.
Ask for an estimateLearn more
Guides for AI chatbots in Sri Lanka
AI chatbot cost in Sri LankaPlans, usage fees and worked examples for small, mid-size and large businesses.See the costsUse cases with sample chatsExample conversations for retail, finance, education, healthcare and travel.Read the examplesSet up a WhatsApp AI chatbotStep-by-step: the WhatsApp Business API, your knowledge base and go-live checks.Read the guide
FAQ
AI chatbot questions
What Sri Lankan businesses ask before they switch an AI agent on.
Can an AI chatbot really understand Sinhala and Tamil?
Yes. Current large language models read and write Sinhala and Tamil script, and Singlish typed in English letters. Quality varies with the topic, so we test your agent on real customer questions in each language before launch and review its replies in the first weeks. Read how Sinhala, Tamil and English support really works.
How much does an AI chatbot cost in Sri Lanka?
The AI agent is included in every Bloomwire WhatsApp plan, from LKR 8,500 a month. AI replies are a separate prepaid service priced on usage, about LKR 0.66 to 4.97 per reply depending on length and complexity. WhatsApp messages also carry Meta's fees. See AI chatbot costs in Sri Lanka.
Where does the chatbot get its answers?
From the knowledge you give it: your website, price lists, policies, FAQs and documents. It can also look up live data such as order status or appointment slots when we connect it to your systems.
What happens when the AI cannot answer?
It hands the chat to your team in the shared inbox, with the full conversation, so the customer does not repeat themselves. You decide the rules, for example complaints, payments or VIP customers always go to a person.
Which channels does it work on?
WhatsApp through the official WhatsApp Business API and the live chat widget on your website, from one inbox.
Will the AI make things up?
Any AI model can be wrong. We limit the agent to your approved knowledge, tell it to hand over when unsure, and let you review conversations and correct answers. For prices, policies and medical or financial advice, we set it to quote your source or pass to staff.
Get started
Hear your AI agent answer in Sinhala, Tamil and English.
Book a demo with your own questions and see how it would handle your customers.
