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Our solutions

One partner for every customer conversation

Four products that work on their own or together — messaging, voice and AI on a single platform, delivered and supported by a team in Sri Lanka.

Messaging

WhatsApp Business API

Two-way customer conversations on the app your customers already use — with a verified business profile, approved templates and a shared team inbox.

  • Official API access through Meta partnerships
  • Notifications, OTP and order updates
  • Shared inbox for sales and support teams
  • Chatbots and AI agents for 24/7 replies
Customer chatting with a business on her phone
One number for your whole teamSales, support and updates in a shared inbox.
Contact centre agent with a headset
Your contact centre, in the cloudAgents take calls from a browser, anywhere.
Voice

Cloud Call Center

A complete contact center in the cloud. Agents take and make calls from a browser, with routing, recordings and reporting built in.

  • Inbound routing, IVR and queues
  • Outbound and click-to-call campaigns
  • Call recording and live monitoring
  • Agent and queue performance reports
Agentic platform

AI Studio

Build AI agents that answer questions, qualify leads and complete tasks across your channels — and hand over to a person when it matters.

  • Agents trained on your own content
  • Works across WhatsApp, web chat and voice
  • Actions through your existing systems
  • Human handover with full context
AI network illustration
Agents that work alongside your teamAutomate the routine. Escalate the important.
Person typing a text message on a smartphone
Branded, reliable deliveryOTPs, alerts and campaigns across Sri Lanka.
Messaging

SMS Gateway

Reliable bulk and transactional SMS with branded sender IDs and direct operator connectivity across Sri Lanka.

  • Branded sender IDs
  • OTP and transactional alerts
  • Bulk campaigns with scheduling
  • API and web portal access
How we work

From first call to go-live, with one team

  1. 01
    Consult

    We map your customer journeys and recommend the right mix of channels.

  2. 02
    Onboard

    Account setup, sender and business verification, integrations and team training.

  3. 03
    Launch

    Go live with templates, flows and agents tested against real scenarios.

  4. 04
    Grow

    Local support, reporting and regular reviews as your volumes scale.

Bloomwire office
Why Bloomwire

Enterprise-grade technology, local accountability

  • Reliable by designRedundant, monitored infrastructure built for 99.9% reliability.
  • Direct partnershipsMeta, Route Mobile, ValueFirst, Hutch and Navicat.
  • Support in your time zoneA Sri Lankan team that knows your market and your customers.
Trusted by businesses across Sri Lanka
Hutch EnterpriseLoan PlusHalpé Tea98 AcresHuMed and many more
Not sure where to start?

Tell us what you want to achieve. We'll recommend the right solution.

Talk to our team
Bloomwire

P.O. Box No. 22, Cheenagahakotunna Road, Depanama, Pannipitiya, Sri Lanka

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Contact+94 77 600 3273[email protected]Mon–Fri, 9 AM–6 PM
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